Afloat – Terms and Conditions
Last updated: 31/03/2026
1. About Afloat
Afloat is an online software platform (the Service) operated by Ricorocks Digital Agency, registered in England and Wales, with its registered office at 96 Dale Road, Matlock, Derbyshire, DE4 3LU
You can contact us through chat, our socials or via telephone.
2. Who these terms apply to
These Terms apply to:
Marinas using Afloat to manage berths, customers and staff
Sailing and yacht clubs using Afloat to manage members and administration
Authorised administrators and staff of those organisations
By creating an Afloat account or using the Service, you agree to these Terms.
3. The Afloat service
Afloat provides tools to help marinas and sailing clubs manage users, members, berth holders, communications and administration.
Some features are available on a free tier, while others require a paid subscription.
We may add, remove or change features at any time. We do not guarantee that any specific feature will remain available.
4. Accounts and access
Each organisation is responsible for all activity under its account.
Login credentials must be kept secure.
You must only grant access to users who are authorised by your organisation.
You must not misuse the Service or attempt to gain unauthorised access to systems or data.
We may suspend or restrict access if we reasonably believe the Service is being misused or used unlawfully.
5. Free and paid services
Afloat operates on a mixed‑tier basis:
Some features are provided free of charge
Paid features are clearly identified and charged on a subscription basis
Subscription fees:
Are charged as agreed at the point of purchase
Are exclusive of VAT unless stated otherwise
May change with reasonable notice
Failure to pay may result in loss of access to paid features.
6. Customer data
You retain ownership of all data you enter into Afloat.
By using the Service, you grant Afloat permission to process that data solely to provide and improve the Service, in accordance with these Terms and the Privacy Policy.
You confirm that you have the legal right to store and process personal data relating to your members, berth holders, staff or customers.
7. Data protection
Afloat processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
Where Afloat processes personal data on your behalf, the Data Processing Agreement below applies automatically.
8. Availability and support
The Service is provided on an “as is” basis.
We aim for reliable availability but do not guarantee uninterrupted or error‑free operation. Planned maintenance may occasionally affect access.
9. Limitation of liability
To the maximum extent permitted by law:
Afloat is not liable for loss of profits, loss of business, or loss of data
Afloat is not liable for indirect or consequential loss
Our total liability in any 12‑month period is limited to the fees paid by you in that period
Nothing limits liability for death or personal injury caused by negligence, fraud, or liability that cannot be excluded by law.
10. Termination
You may stop using Afloat at any time.
We may suspend or terminate access if you breach these Terms or use the Service unlawfully.
On termination, your data will be handled in accordance with the Privacy Policy and DPA.
11. Governing law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.
Afloat – Privacy Policy
Last updated: 31/03/2026
1. Introduction
This Privacy Policy explains how Ricorocks Digital Agency (Afloat) collects, uses and protects personal data.
We act as:
Data Controller for account, billing and platform usage data
Data Processor for member and user data uploaded by our customers
2. Personal data we collect
We may collect:
Account details (name, email, role)
Marina or club member records uploaded by customers
Login and usage logs
Billing and subscription data
Support communications
We do not intentionally collect special category data.
3. How we use personal data
We use personal data to:
Provide and operate Afloat
Manage access and permissions
Provide customer support
Maintain security, logs and backups
4. Lawful basis
Processing is based on:
Performance of a contract
Legitimate interests in operating and securing the platform
Legal obligations where applicable
5. Data sharing
We do not sell personal data.
We may share data with trusted sub‑processors (such as hosting and backup providers) under appropriate contractual safeguards.
6. Data retention
Personal data is retained only for as long as necessary.
When an account is closed, data is deleted or anonymised within a reasonable period unless legally required otherwise.
7. Individual rights
Individuals have rights under UK GDPR, including access, correction and erasure.
Requests should be sent to our registered office.
8. Security
We apply appropriate technical and organisational measures to protect personal data.
9. Cookies
Cookie and analytics usage is explained in a separate Cookie Policy or within the application.
10. Complaints
You may complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
Afloat – Data Processing Agreement (DPA)
This Data Processing Agreement forms part of the Afloat Terms and Conditions.
1. Roles
The Customer (marina or sailing club) is the Data Controller
Afloat is the Data Processor
2. Subject matter
Afloat processes personal data solely to provide the Afloat platform and related support services.
3. Types of data
Personal data may include:
Names and contact details
Membership or berth records
User roles and access permissions
4. Processing obligations
Afloat shall:
Process data only on documented instructions from the Customer
Ensure confidentiality of personnel
Implement appropriate security measures
Assist with data subject rights requests where reasonably possible
5. Sub‑processors
Afloat may use sub‑processors for hosting, backups and infrastructure. A list is available on request.
6. Data breaches
Afloat will notify the Customer without undue delay if a personal data breach is detected.
7. Data return and deletion
On termination, Afloat will delete or return personal data within a reasonable period unless legally required to retain it.
8. Governing law
This DPA is governed by the laws of England and Wales.